Setting Up Wireless

If you're having problems setting up a wireless connection, check your web browser's connection settings. Follow the step-by-step guide for your version of Windows:

• Windows XP
• Windows Vista

If you are still having problems, please try the following.

• 1. Check your IP settings. Follow the step-by-step guide for your version of Windows:
  • Windows XP
  • Windows Vista
• Restart your computer and open a web browser to check if you can now browse the web using your broadband service.
• 2. Check the status of your wireless connection. Follow the step-by-step guide for your version of Windows:
  • Windows XP
  • Windows Vista
• Restart your computer and open a web browser to check if you can now browse the web using your broadband service.
• 3. Check your web browser's settings. Follow the step-by-step guide for your version of Windows:
  • Windows XP
  • Windows Vista
• Restart your computer and open a web browser to check if you can now browse the web using your broadband service.
• 4. Switch to WEP encryption. Some wireless adapters and older laptops with built-in wireless are not compatible with WPA-PSK encryption - the security that is used by default on the Sky wireless router. Try switching to WEP encryption, an older type of wireless security, using the step-by-step guide for your version of Windows:
  • Windows XP
  • Windows Vista

Yes, you can switch your Sky wireless router to WEP encryption if your computer is not compatible with WPA. Just follow the step-by-step guide for your version of Windows:

• Windows XP
• Windows Vista

If resetting your Sky wireless router does not correct the problem, contact Technical Support on 08442 410 515.

First, make sure that your computer is already wireless-enabled, or that you have a suitable wireless adapter. If your PC or laptop is not already wireless-enabled, you can buy the necessary equipment from us - call Customer Services on 08442 410 515.

If your PC runs Windows XP or Windows Vista, follow our guide to setting up your wireless connection:

• Windows XP
• Windows Vista

If your PC runs anything else:

• 1. Open your computer or adapter's wireless network connection manager.
• 2. Look for your Sky wireless router in the wireless connections list - this will match the SSID identifier on the bottom of your Sky wireless router, and will be formed of the letters 'SKY' followed by five numbers - e.g. 'SKY12345'.
• 3. You may be asked whether you are connecting through a 'WPA' or 'WEP' - select WPA. (If your computer is not compatible with WPA wireless encryption, see Switch to WEP encryption later in this section.)
• 4. You may also be prompted to enter the settings below during your set-up. You will find these settings on a sticker underneath your box and also on the Wireless Network Settings card that came with your Sky wireless router:
  • SSID (name of wireless network): 'SKY' followed by five numbers - e.g. 'SKY12345'.
  • Network Key (password for your wireless network): eight capital letters, e.g. ABCDEFGH. The network key is case sensitive, so make sure you enter the letters in upper case.
• 5. If you are asked to enter the channel the wireless network is using, you will need to log in to the Sky wireless router to check this:
  • Enter 192.168.0.1 in the address bar, and press Return or Enter.
  • A log-in box will pop up. Enter username: admin and password: sky.
  • To check the channel that the wireless network is using, select Wireless Settings from the left-hand menu, and check what number is listed next to Channel in the Wireless Network section. You may wish to write this on the label on the bottom of your Sky wireless router for future reference.

Wireless signal strength will affect the speed of your wireless connection. Interference can sometimes be caused by other wireless devices, or if your Sky wireless router is too far away from your computer.

Try the following tips to improve your wireless signal.

• 1. Place your Sky wireless router higher up on a shelf, and away from other electrical devices.
• 2. Switch off or remove from the same room other wireless devices that could be causing interference, such as cordless telephones.
• 3. Change your wireless channel. By default your Sky wireless router will be set to channel 1, 6 or 11. To change the channel, log in to the Sky wireless router:
  • Enter 192.168.0.1 in the address bar, and press Return or Enter.
  • A log-in box will pop up. Enter username: admin and password: sky.
  • Select Wireless Settings from the left-hand menu, and check what number is listed in the drop-down menu next to Channel in the Wireless Network section. This will be 1, 6 or 11 by default. We recommend you try changing it to any of 1, 6 or 11, but the best channel to use will depend on the other wireless devices in your area, so you may need to try a few different channels to see which gives you the best signal.
• 4. Check the drivers are up-to-date if you are using your own wireless adapter or a laptop with an in-built wireless adapter. Refer to the guide that came with your adapter or laptop for help on how to do this.

Your Sky wireless router has been designed to use a highly secure encryption technology called WPA-PSK. This makes it very difficult for other people to access your wireless network, as to log on they would need the wireless network settings from the bottom of your Sky wireless router.

• Yes. To do this, follow the step-by-step guide.